Privacy Policy
Last updated: 11 November 2026
This policy explains what information URD Solutions Pvt. Ltd. (“Up Rank Digital”, “we”) collects through uprankdigital.com, why, and what you can ask us to do with it. We follow India’s Digital Personal Data Protection Act, 2023.
What we collect
| When | What |
|---|---|
| You send the enquiry form | Your name, email, phone number and message, the page you sent it from, your browser type, and how you reached the site (for example the ad campaign or website that linked to us). |
| You chat with the website assistant | The messages you type, so the assistant can reply. |
| You browse the site | Usage data through Google Tag Manager and Google Analytics: pages viewed, buttons clicked, approximate location, device and browser. This uses cookies. |
| You arrive from an ad or a tagged link | Campaign tags and ad click IDs in the link, stored in your browser for up to 90 days so an enquiry can be matched to the campaign that brought you. |
We do not ask for payment details, government IDs or passwords on this website.
Why we use it
- To reply to your enquiry and discuss the work you asked about.
- To understand which pages, ads and channels bring genuine enquiries, so we spend our own marketing budget sensibly.
- To keep the site working and protected from spam.
We do not sell your information, and we do not add you to a mailing list without asking.
Who processes it for us
- Vercel hosts the website.
- Resend delivers your form enquiry to our inbox as an email.
- Groq generates the website assistant’s replies from the messages you type.
- Google (Tag Manager, Analytics and, if we run ads, Google Ads) measures site usage and ad performance.
- WhatsApp handles any conversation you start with us there, under its own privacy policy.
Some of these providers store data outside India. We use them only for the purposes above.
How long we keep it
Enquiries are kept as long as we are discussing or doing work with you, and up to two years after that unless you ask us to delete them sooner. Analytics data follows Google Analytics’ retention setting. Campaign details stored in your browser expire after 90 days.
Cookies
Google Analytics sets cookies to tell visits apart. You can block or delete cookies in your browser settings, or use Google’s Analytics opt-out add-on. The site works without them.
Your rights
You can ask us to:
- tell you what information we hold about you;
- correct or update it;
- delete it;
- stop using it for anything other than what you asked us to do.
Email us and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
Contact and grievance officer
Sachin Raje, Managing Director
URD Solutions Pvt. Ltd., Shyamal CHS, Pune, Maharashtra 411048, India
sachin@uprankdigital.com ·
+91 93711 16165
Changes
If we change this policy, we will update the date at the top of this page.